Goodreads Sucks Customer Reviews and Feedback

From Everything.Sucks

Goodreads is a social cataloging website that allows individuals to search freely its database of books, annotations, quotes, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions, surveys, polls, blogs, and discussions. The website's offices are located in San Francisco. The company is owned by the online retailer Amazon.

Richard Lowe Jr for The Writing King mentioned why Goodreads sucks and is not worthwhile, "Let me explain why Goodreads is bad. It’s supposed to be a place where readers can find out information about authors and books, with good consumer reviews. Instead, it’s filled with vitriol and malice. So why isn’t Goodreads working? I feel it’s because of the lack of intelligent moderation. Contrast this with Quora with it’s “Be Nice Be Respectful” policy. On that site, if you show too much negativity towards someone or you engage in harassment, you get warned and then you get banned. This ensures the people talk civilly to one another and show some form of respect. This is why Goodreads isn’t working and is not worth the time and effort to even sign up."

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Kelly White says

"BEWARE! I signed up to this site, after a book I wanted to read, had a link that said READ NOW. In the absence of any other link such as BUY NOW, I clicked on this link and it went to Good Reads website. I assumed I could buy the book here, so continued on and it prompted me to sign up, which I did. Then I discover they sell nothing and it is merely what appears to be a review site. I logged out and continued my search for the book I wanted to buy. Within 5 minutes, Google sent me a security alert saying 38 of my accounts, all with the email address I'd used to sign up to Good Reads, had resulted in a data breach and the passwords on all these sites/apps being compromised and my data potentially shared! I had to waste time changing 38 passwords. NOT happy. I consider GoodReads to be a suspect site and advise people not to bother with them, or if you do, use a unique email and password."

L'Nae Smith says

"As an author, my right of public display is protected under the copyright laws. Goodreads does not honor an author's right to have their own work removed from their web site. Copyright infringement is illegal."

Benjamin Roach says

"Be prepared for a 5 minute process to unsubscribe from their email lists."

Powerless Author says

"Goodreads does not give authors the option of deleting their own book. (We never delete a book). I think it should be the author's choice if they do not want their book to appear on their site any longer. I cannot believe authors do not have the option to take their own books down."

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